FAQ's

You can cancel your order any time before it ships by contacting sales or submitting a Support Request. Please include your order number. Keep in mind that orders are shipped on a first-come, first-serve basis, and order cancellations cannot be reversed. Orders cancelled after shipment must be processed as returns.

Check your order confirmation for lead times and other information, and check the packing slip to confirm the items for each shipment. Orders may have multiple shipments, and items will ship as they are available.

Trendzvillage.com a high standard of quality, and we aim to deliver products without damage. In the case of damage, please notify us by submitting a support request as soon as possible. Please include details about the problem, including photos of any visual damage.

We're not able to change shipping addresses after an order has been submitted. If you need to change the shipping address, please cancel your order and place a new order with the new shipping address.

The Terms of Service provide detailed information about options and procedures for returning your purchase.

COVID -19 has affected all of us. We ship items as soon as possible, as they become available. Lead times and estimated delivery dates are indicated for each product in the store.

If you are the person who placed the order, you should have received a confirmation email shortly after completing your transaction. Once the order's shipping information is generated, we send another email with tracking information. You can also check the status of your orders and shipments by logging into Dashboard.

Check the status of your orders and shipments the Contact Support page.